This is a typical work-flow for a phone order in Acme Ticket Entry

Phone order for pick up...

 

Enter transaction into Acme and flag the ticket as "Pick Up".

 

If your terminal is configured to print 8.5 x 11 sheets instead of receipts on rolled paper you can print a Pick Ticket if desired.
 
To finish entry, either...

a.Put the transaction on Hold, and accept payment when the customer comes in.
If you put the transaction on hold, the receipt will be flagged as "Hold Ticket" and "Pickup".

b.Accept credit card payment over the phone (Manual Credit Card - Card Not Present) or tender as House Charges.
 

Get the items from shelf or stockroom and put them at Customer Service Desk with the receipt and or pick ticket.

 

When the customer comes in for the order..

 

If it was a Hold Ticket, take it off Hold and accept payment.

If the ticket was not on Hold, it has already been tendered. Have customer sign a store copy of the receipt and give them their goods.

 

Phone order for delivery...

 

Enter transaction into Acme and flag the ticket as "Delivery". Select a delivery address from those already in Acme, or enter a new one.

 

If your terminal is configured to print 8.5 x 11 sheets instead of receipts on rolled paper you can print a Pick Ticket if desired.

 

To finish entry, either...

a.Process credit card. See Manual Credit Card - Card Not Present

b.Select "COD House Charge" as tender type. -the transaction will be subject to the customers available credit.

 

Get the items from shelf or stockroom and put them at Customer Service Desk with the receipt and or pick ticket.

 

During delivery, if this is a COD House Charge collect payment in full. Have customer sign a store copy of the receipt.