Click >Maintenance >Acme Setup Information >Electronic Pmnts. Store & Forward
This capability is optional, contact Total BusinessWare for details.
Configure optional offline credit card processing using a store and forward model.
•Transactions are only processed offline during outages or when Force Offline is set to YES. During other times, processing is done online. Regardless you must forward and close batches, typically each night after you close or each morning before you open. It can also be done multiple times during the day.
•Store sets the floor limits to allow offline. These are max transaction amount and maximum number of transactions to allow offline.
•Store accepts risk of stolen or declined cards during offline processing.
If you are configured for Surcharge please note that it does not work with Store and Forward transactions when offline.
If an approval(s) occurred off line, Ticket Entry will alert as such. Regardless, always "Forward All" and "Close Batch" as linked below.
The following controls can only be edited by a user with the “SAF - Force Offline” privilege.
Force Offline Yes/No Normally set to No, only set to Yes during extended outage/testing. When set to yes, all cards are accepted, no cards will be declined!
When set to No Acme uses the stored gateway settings.
Set to YES and Acme will not test the processor connection during every transaction. It is assumed that the processor is down. This is handy for testing and for extremely busy times when processor is down, as it will shave some time off of every transaction.
When set to Yes the following Acme settings trump the gateway settings. Changing the following in Acme does NOT change them in your gateway. If gateway changes are desired see Total BusinessWare. The values in Acme must always be less than or equal to the values in the gateway, to avoid confusion we suggest keeping them the same.
Max Stored Transactions - 100 is the default 9,999 is the max.
Maximum number of transactions that can run offline before processing will stop. This could be used as a fail-safe to help ensure you get real-time processing turned back on. It can also be used as a comfort setting and reminder to batch out.
Purchase Limit for Stored Transactions - $500 is default $99,999 is max (per transaction)
The maximum dollar amount of a single transaction that can be put into an offline batch. Not the sum of all transactions in a batch.
The maximum time length for stored transactions is 48 to 999 hours.
We recommend leaving this value at 48 hours, after that you will be more susceptible to declines and potential transaction errors directed from the processor. If you hit this limit you must Forward the current Batch before you can accept more. You could try also changing the value in Acme and in gateway.
There are three privileges related to Store and Forward.
"SAF - Force Offline" (mentioned above)
"SAF - Forward" and "Batch Close" (linked below)
