During Ticket Entry >Hold Ticket
-Used to place current ticket ON hold and RETRIEVE a previously held ticket.
Works great when the customer has to leave to get money, more items, etc. Can also be used for phone orders. Take them off hold when the customer comes into pick them up or you are ready to deliver.
When placing a ticket on hold a Hold Ticket receipt (or invoice) will be printed listing the items, customer etc.
You cannot place a Ticket On Hold if it has payments applied to it, use Pick Up Ticket instead.
Retrieve a Hold Ticket
If you are not currently working with a Ticket, use Hold ticket function (F6 by default) and enter the hold ticket's number, including dashes. If you print bar coded ticket numbers on your receipts or invoices you can scan the code to retrieve the ticket.
If a ticket is on hold for more than one day, the date that the ticket is finished on is the date the ticket will have.
A hold ticket can be started by one clerk and finished by another. The ticket is associated with the last clerk to save it.
Multi-Store Hold Tickets
Hold Tickets can be retrieved in the store they were created in. They do get pumped from Satellite to Central Acme for reporting purposes but they do not get moved between stores.
Hold Ticket Numbers
Hold Tickets are now assigned Hold Numbers, as well as a Ticket Number. Hold Numbers start with 001 and go up to 999. Numbering re-starts after 999 has been used. Tickets can be recalled via either number or by selecting the Ticket from a list.
Void a Hold Ticket just like you do any regular Ticket.
>Transaction > Void Ticket
Print >Reports >Lists >Open Hold Ticket List
Make Hold Tickets easier to retrieve by printing the Ticket Number in bar code format on the
>Maintenance >POS Terminal Setup >Receipt Printer> Receipt / Invoice Tab
Control Hold Ticket printing on the >Maintenance >Acme Setup Information >Receipts tab.
