Click >Transactions >Void Ticket
If the ticket had an electronic payment applied to it consider using Return Items or Reverse Whole Ticket instead, so you can refund the payment.
Key in the Ticket Number (including dashes)
Voided ticket amounts must be entered during the Cash Tray Reconciliation process. Put original or reprinted ticket into Cash Tray with a Void Ticket Form or other explanation.
As of Acme build 1479 the clerk is required to enter a void reason prior to voiding the ticket.
Find a Ticket Number -The Customer Sales Journal Report can be helpful if you do not know the Ticket Number of the ticket you wish to reprint. see >Reports >Customer Sales Journal
You can void:
•Any type of ticket including Hold Tickets.
•A ticket from a prior day even if that day has been reconciled. If you use a host accounting system you will not be able to void the ticket if it has been posted to host.
•A ticket that includes electronic payments; debit, credit , gift, EBT. If you do this must also reverse the payment, generally in your processor's Virtual Terminal (website) See Best Practices below.
You cannot void:
•A ticket (other than a Hold Ticket) that has been posted to a host accounting system or sent to Central Acme. The VOID button will be inactive. Instead create a return transaction (preferred) or void in Central Acme prior to posting to host.
Special notes about Hold Tickets -Voiding a hold ticket in Central Acme does not Void it in the store, best practice is to void it in the store.
If you un-void a Hold Ticket that has been sent to Central you cannot retrieve the hold ticket in Ticket Entry, since it has been sent to Central.
Background Voids -If you tender a transaction and then delete the tender records and ESC to Cancel the ticket a Void Ticket is saved in the system. This transaction will show up on the ticket list report, as a Void but it will not be reflected on the Cash Tray Reconciliation Report because the transaction was canceled before the tender was accepted.
Un-Void -You can "Un-Void" a voided ticket at any time.
Restrictions -If the Ticket had tender applied to it, the voided tender must be entered into Cash Tray Reconciliation. To make this easy and to insure all voids are accounted for, they are all noted on the Cash Tray Reconciliation worksheet. They can be included or excluded from Ticket List Report as desired. Tickets posted to host accounting system can not be voided use return or reverse. Voided tickets do not get reflected in the host accounting system. If the voided ticket included electronic payment (credit, debit, gift etc.) then the payment must be manually voided in the processor's virtual or physical terminal. A return may be a better choice if electronic tenders are involved.
Best Practices
Void Tickets do get pumped from Satellite to Central Acme for reporting purposes. A ticket can be voided and reset ("un-voided) in Central Acme as long as it has not been Posted to Host.
Restrict the privilege to Void Tickets.
Instead of Void Tickets consider using Reverse Whole Ticket.
