Emailing Tickets:
The email button will be inactive if the customer does not have an email address on file. Add an email to the customer via Customer Maintenance or the Ticket Entry "Capture Phone#/Email" action key.
Tickets can be queued up for email from any one of five places in Acme:
1.Ticket Entry >Reprint Ticket
2.Transaction Menu > Reprint Ticket*
3.Ticket Entry >Customer Inquiry
4.Customers menu > Customer Inquiry
5.Customer Nav List > Customer Inquiry
* Option 2 has ability for user to enter a "Send To" email address. Entries are not stored with the customer for future use.
Prerequisites:
Optional components must be installed and licensed and an Acme Gold subscription is required.
Sending the email:
The EMAIL button in Acme does not actually send the email, it creates the invoice PDF and a related text file in C:\AcmePOS\data\Email\ on your Acme server.
The email is actually sent via an Acme Data Miner report called "Email Invoices". You can use "Find Reports" on the Data Miner toolbar to locate this report.
The report can only be run manually if you are on on your Acme Data Machine, and have path c:\AcmePOS\Data\Email.
The report can be run via Windows Task Scheduler on the Acme data machine for people that do not have above path.
Note that each run of the report sends 1 email, so if you run it every 5 minutes you could send up to 12 emails per hour, or every 1 minute you could send up to 60 per hour.
The Acme Data Miner also includes a report called "Email Invoices - Waiting to Send"
Report actions are logged in C:\AcmePOS\data\Email\ReportLog.txt
Duplicate Checking
There is a safety in place that prevents a single invoice from being emailed more than once. It is simple, if the ticket number is in ReportLog.txt then it will not be sent again. To work around this simply delete the log file on Acme data server C:\AcmePOS\data\Email\ReportLog.txt
If you want to set up a scheduled task to periodically delete the log file you could do that. The purpose of the duplicate checking is to prevent a server or service error from accidentally spamming your customer with a bunch of duplicates.
